Where my Mum and a handful of other legends hang out on the daily

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The art of saying ‘sorry’ and how businesses can get it right when admitting their wrongs. Businesses screw up all the time, it’s inevitable. Mistakes, misunderstandings and breakdowns can happen to any business. The savvy ones go into damage control, offer a heartfelt apology and move on. But then there are the businesses that are […]

Sorry seems to be the hardest word